Its pioneering automation project with Workato redefines healthcare billing, enhancing efficiency and accuracy across its network.
Fullerton Health has clinched the Automation – Healthcare award at the prestigious SBR Technology Excellence Awards 2024. This recognition is a testament to Fullerton Health’s innovative use of automation to streamline its complex billing processes, marking a significant advancement in healthcare management across its extensive network of corporate clients across 9 markets.
Facing the dual challenges of managing a high volume of claims—over 1.5 million transactions a year—and ensuring accuracy and compliance in billing processes, Fullerton Health embarked on a transformative journey with enterprise automation partner Workato. The goal was clear: to create a seamless, efficient system capable of handling the intricate web of transactions between clinics, patients, insurers, government bodies, and employers whilst mitigating human errors and enhancing customer service.
The automation solution implemented by Fullerton Health has revolutionised its claims-handling process. By automatically identifying invalid claims and integrating feedback mechanisms, the system significantly reduces back-and-forth communication and errors. This in turn streamlines the claims adjudication process but also ensures compliance with stringent regulations in the healthcare and finance sectors.
Looking to the future, Fullerton Health is exploring additional improvements to increase operational efficiency as well as enhance customer experience.
This award from the SBR Technology Excellence Awards 2024 underscores Fullerton Health’s leadership in leveraging technology to reshape healthcare administration in Asia, promising a more streamlined, accurate, and efficient future for healthcare management.
