Patient Service Executive
Radlink, a division of Fullerton Health, is a leading healthcare provider committed to delivering exceptional medical imaging services. We are looking for dedicated and customer-focused individuals to join our team as Patient Services Executives. As a Patient Services Executive, you will play a crucial role in providing excellent frontline customer service to our patients, ensuring their satisfaction throughout their healthcare journey.
Key Responsibilities
- Patient registration and efficient scheduling of appointments.
- Maintain a high level of operational effectiveness while strictly adhering to Standard Operating Procedures (SOPs).
- Attend to phone and email inquiries, providing timely and accurate responses.
- Handle payments and cashiering responsibilities with accuracy and professionalism.
- Ensure proper filing and maintenance of documentation.
- Perform other ad-hoc duties as assigned by the department.
Competencies and Skills
- On-the-job training will be provided to candidates without prior relevant experience.
- Display high energy, dynamism, and self-motivation.
- Exhibit a deep passion for delivering outstanding customer service.
- Show a keen interest in healthcare and wellness.
- Possess excellent interpersonal and communication skills.
- Preferably bilingual in both English and Mandarin.
Why Join Us
- Join a reputable healthcare organization committed to delivering excellence in radiology services.
- Collaborative work environment that supports professional growth.
- Opportunity to make a meaningful impact on patient care and safety.
- Competitive compensation package with comprehensive benefits.
If you are enthusiastic about customer service, have strong interpersonal skills, and are interested in the healthcare and wellness field, we encourage you to apply for the Patient Services Executive position at Radlink within Fullerton Health. Join us in our mission to enhance healthcare and improve the patient journey.
