Patient Service Associate
Fullerton Health is a leading healthcare organization dedicated to providing accessible and high-quality healthcare services. We are seeking enthusiastic and dedicated individuals to join our team as Patient Service Associates. As a Patient Service Associate, you will play a vital role in coordinating interdepartmental workflows to enhance and ensure operational efficiency within our clinical setting.
Patient Care Duties
- Schedule patient appointments and make reminder calls.
- Obtain patient address, contact details, insurance information, and medical history.
- Maintain patient data up-to-date and verify patient information at every visit.
- Identify patient’s insurance coverage and collect co-payments.
- Process credit card payments and balance daily cash deposits.
- Perform timely billing in the Clinic Management System and insurance portals.
- Inform patients about delays and waiting times.
- Support triage to gather patient information for clinical judgment and priority of care.
- Respond to patient queries and concerns in a professional manner.
- Stay updated with information regarding insurance programs and funding sources.
- Assist patients in filling forms.
- Manage patients’ records in accordance with the PDPA act.
- Maintain clinic(s) supplies inventory by checking stock levels.
- Assist with the dispensing of medication under supervision.
Clinical Responsibilities
- Assist Doctors/Nurses in procedures.
- Perform venepuncture (possess a valid certification).
- Perform various procedures in the treatment room (e.g., Tonometry, Spirometry, Audiometry, ECG, Dressing, etc.).
- Attend educational trainings for professional development.
- Maintain proper infection control standards.
- Demonstrate proper use and care of medical and IT equipment.
- Supervise and mentor less experienced staff.
- Respect the values, customs, spiritual beliefs, and practices of individuals and groups.
- Articulate FHG Purpose and Shared Values in daily work.
- Adhere to the policies, procedures, and standards protocols of the organization.
- Perform any other additional duties as assigned by the Clinic IC / Ops Manager.
Competencies and Skills
- Proven track record and a continuous improvement mindset.
- Proficient in written and spoken English.
- Possess good knowledge of medications.
- Strong interpersonal skills and ability to work with colleagues from cross departments.
- Ability to be both a team leader and a team player.
- Interest and aptitude in the healthcare field.
- Proactive, patient-oriented, and progressive.
- Ability to prioritise and exceed expectations.
- Able to work in a stressful environment and has good coping mechanisms.
- Empathetic with a problem-solving attitude.
- Foster a supportive and compassionate environment for patient care.
- Willingness to commit to night clinics/shift work will be advantageous.
Qualifications
- Education: Minimum GCE “N” Levels.
- Experience: Minimum 1 year of experience in Healthcare.
- Applicants must be fully vaccinated (according to MOH guidelines w.e.f. 14 Feb 2022). Proof of vaccination or a doctor’s memo for those who are medically ineligible for vaccination may be requested for verification purposes.
Why Join Us
- Join a leading healthcare organization dedicated to patient care and well-being.
- Collaborative work environment that fosters professional growth.
- Competitive compensation package with comprehensive benefits.
If you are enthusiastic about patient service, possess the necessary skills and qualifications, and are committed to delivering exceptional healthcare, we encourage you to apply for the Patient Service Associate position at Fullerton Health. Join us in our mission to enhance healthcare and improve lives.
