Account Management Specialist
You will be part of the Account Management team, providing administration support including but not limited to the following responsibilities;
Role Overview:
- Manage a portfolio of Corporate Clients
- Data entry and maintenance of Corporate Client database
- Preparation of monthly/ ad-hoc Client reporting requirements
- Support the department in administrative duties where required
- Receive and respond to Client enquiries through calls and emails
- Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
- Contract renewals and upsell of services
- Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
- Assist with audit requirements and due diligence by Clients
- Undertake any ad-hoc tasks where required
- Preparation/ printing of member Cards and arrange for mailing
- Document sorting and filing
- Conduct communication sessions and sales pitches
- Assist with Client follow-ups on accounts receivables where required.
Minimum Requirements:
- Diploma / Degree in relevant discipline with 1-2 years of working experience
- Medical insurance knowledge will be an added advantage
- Prior experience in client servicing will be an added advantage
- Strong customer service orientation
- Detailed-oriented and proficient to handle complex data in MS Excel
- Self-motivated and able to work independently as part of a team
- Strong communication and interpersonal skills
